Refund & Exchange Policy

Every BRIKBLU piece is checked before it leaves us. We want you to feel confident ordering from us, so we offer free returns and exchanges within 7 days of delivery on eligible items.

If the size or fit isn’t right, or there’s an issue with your order, just reach out to us and we’ll help you sort it out.

7-Day Returns & Exchanges

You can request a free return or exchange within 7 days of delivery.

To be eligible, the product must be:

Unused and unwashed
Unworn, except for trying on
Free from stains, odours or damage
Returned with its original tags and packaging wherever applicable

Products showing signs of use, washing, alteration or customer-caused damage cannot be accepted.

Size & Fit Exchanges

If the size or fit isn’t right, you can request an exchange within 7 days of delivery, subject to availability of the requested size.
If the replacement size is unavailable, we’ll help you with the available return options.

Damaged, Defective or Missing Items

If your order arrives damaged, defective, or with an item missing, contact us within 7 days of delivery and we’ll make it right.

For these claims, we may ask for:

Your order number
Clear photographs of the product
Photos of the packaging and shipping label
A short video showing the issue, where required
An unboxing video, if available

Please keep the original packaging until the issue has been resolved.

How to Request a Return or Exchange

Contact BRIKBLU within 7 days of receiving your order with your order number and the reason for your request.
Once your request is approved, we’ll guide you through the return or exchange process.

Please do not send any product back to us without receiving confirmation first.

Refunds

Once the returned product is received and inspected, approved refunds will be initiated to the original payment method.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.